1. Information We Collect

Oak Longevity Institute (“we,” “our,” “us”) collects the following information when you use our services:

Personal Information: Name, email address, phone number, date of birth, mailing address, and state of residence.

Health Information: Medical history, current medications, lab results, health goals, and treatment preferences as provided through our health intake forms and telemedicine consultations.

Payment Information: Billing address and payment method details processed through our secure payment processor. We do not store credit card numbers on our servers.

Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to: provide medical consultations and telemedicine services; process prescriptions through our licensed pharmacy partner; communicate with you about your treatment; process payments; improve our services; and comply with legal and regulatory obligations.

3. HIPAA Compliance

Oak Longevity Institute is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is encrypted in transit and at rest, stored in HIPAA-compliant systems, and accessible only to authorized healthcare professionals involved in your care. We maintain Business Associate Agreements (BAAs) with all third-party service providers who may access PHI.

4. Information Sharing

We do not sell, rent, or share your personal or health information with third parties for marketing purposes. We may share information with: our licensed pharmacy partner (to fill prescriptions); our physician (for medical evaluation); secure technology providers who help us operate our platform (under BAAs); and as required by law or regulatory authorities.

5. Data Security

We implement industry-standard security measures including: end-to-end encryption for all communications; encrypted data storage; secure, HIPAA-compliant cloud infrastructure; regular security audits; employee training on data protection; and access controls limiting who can view patient information.

6. Your Rights

You have the right to: access your personal and health information; request corrections to inaccurate information; request deletion of your information (subject to legal retention requirements); receive a copy of your health records; opt out of non-essential communications; and file a complaint if you believe your privacy rights have been violated.

7. Cookies and Tracking

Our website uses cookies to improve your experience and analyze site usage. You can control cookie preferences through your browser settings. We use analytics tools to understand how visitors use our site, but this data is aggregated and does not identify individual users.

8. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes via email or through our website. The “last updated” date at the top of this page indicates when the policy was most recently revised.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@oaklong.com

Oak Longevity Institute is committed to protecting your privacy and maintaining the confidentiality of your health information. If you have concerns about our privacy practices, please contact us directly.